Privacy policy

Privacy Policy

Last updated: April 20, 2026

This Privacy Policy describes how Mavi Hair (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit mavihair.com (the “Site”), use our services, make a purchase, or otherwise interact with us (collectively, the “Services”).

By using or accessing our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use or access our Services.

Changes to This Privacy Policy

We may update this Privacy Policy at any time, including to reflect changes in our practices or for legal, operational, or regulatory reasons.

When changes are made, we will update the “Last updated” date and publish the revised version on our Site.

Information We Collect and How We Use It

We collect your personal information in different ways, depending on how you interact with us.

Information You Provide Directly to Us

We may collect the following information:

contact details, such as your name, address, phone number, and email address;
order details, such as billing and shipping addresses, payment confirmation, and phone number;
account information, such as your username, password, and any security questions;
purchase history, including items viewed, added to cart, or added to a wishlist;
customer service information, such as your messages, requests, and communications with us.

Information Collected Automatically — Cookies and Usage Data

We automatically collect certain information using cookies, pixels, and similar technologies, including:

information about your device and browser;
your IP address and network connection;
your interactions with the Site and Services.

Information From Third Parties

We may also receive certain information from third-party providers, including:

Shopify, for the operation and support of our Site;
payment providers, for processing card payments or other payment methods;
marketing and analytics service providers, through cookies, tags, SDKs, and other tracking tools.

How We Use Your Information

We use your personal information to:

process payments, manage orders, deliveries, returns, and customer accounts;
provide customer support and improve our Services;
send marketing communications by email, SMS, or through advertising, where permitted;
ensure the security of our Site, prevent fraud, and comply with our legal obligations.

Cookies

Like most websites, we use cookies to improve your browsing experience and the operation of our Site.

For more information about the cookies used by Shopify, we invite you to review Shopify’s Cookie Policy.

Data Retention

We retain your personal information for as long as necessary to:

provide our Services;
comply with our legal obligations;
resolve any disputes;
enforce our agreements and policies.

Your Rights

Depending on where you live, you may have certain rights regarding your personal data, including the right to:

access the personal data we hold about you;
request the deletion or correction of your data;
receive a copy of your data or request its transfer to a third party;
object to targeted advertising or the sale/sharing of personal data, where applicable;
restrict or challenge certain data processing activities;
withdraw your consent where consent is the legal basis for processing.

To exercise any of these rights, please contact us at contact@mavihair.com.

We may need to verify your identity before processing your request.

Complaints

If you have concerns about how we handle your personal data, you may contact us at contact@mavihair.com.

If you are not satisfied with our response, you may also file a complaint with the competent data protection authority in your country or region.

International Users

We may transfer, store, and process your personal data outside your country of residence, including in the United States.

Where necessary, we rely on recognized transfer mechanisms, such as the European Union Standard Contractual Clauses or equivalent mechanisms applicable in the United Kingdom.